​Do you have dreams about owning your own business or becoming part of the gig economy? Making your own hours? Working from wherever you want?
 
Then you’re not alone. 

There are an estimated 582 million entrepreneurs (about 775,000 of them in the US) already working for themselves. And that number is growing. According to Guidant Financial, 27% of people polled in 2020 wanted to start their own entrepreneurial enterprises because they were disenchanted/dissatisfied with corporate America. And a lot of people are rethinking their current jobs because of COVID.
 
Whatever your reasoning, you may be hesitating because going out on your own means leaving your comfort zone and the things you’ve become accustomed to. If you’re looking to become your own boss, here are some things you need to know. 

​The scene is a common one these days. Lines of people waiting to pay in a restaurant, retail establishment, or grocery store. Tempers flare. Customers yell at staff and wonder why there’s only one person checking people out. Your staff thinks, “Who needs this?” and they’re not wrong. They feel overworked and underappreciated. Customers are demanding and loud. Customers vow not to return. It makes for a bad situation for everyone.
 
So what can you do to ensure it doesn’t happen in your business?
 
Dealing with angry people during a staffing shortage is not easy, especially since one problem creates the other. People are angry because they have to wait. People have to wait because you are short staffed. No one wants to work in an environment filled with angry people.
 
Here are some things you can do to diffuse the situation.

​Let’s face it. You can’t throw a rock these days without hitting a help wanted sign. If someone wants to work, there is little stopping them on the employer side. (There may be things like childcare or scheduling on the employee’s side but that’s another article.)
 
If you’re running ads along with all the other employers out there, you’re at the mercy of their budgets—and if they have a larger one than you—they may be able to get their wanted ads in more effective places more often. A sign in your place of business can also be effective but only if the right person passes your place. To stand out in this employee’s market, you need to get creative.